Yesterday I took the card that came through my door on the 20th November to the Mandela Way office. I was told 3 weeks had past so it had been returned. I came home, then realised 3 weeks had not past. I went back.
A man actually went and got a calender off the wall and in his best patronising voice pointed at the 20th and said 'one' then at the 27th and said 'two' then at the 4th of December and said 'three'. Then he looked at me as if to say 'now don't you feel stupid'. He was also very rude and quite aggressive. When he eventually let me speak without talking over me I discovered that he was incapable of seeing his error. I asked to speak to someone else who pretty quickly said I was right. The first idiot just switched to saying there was probably a genuine human error and I should make a complaint. He constantly repeated that it wasn't there so there was no point in me being there. No apology for being thick. Human error indeed. Why are they having to employ people who can't count to three?
we've had no post for over a week now. I e-mailed a complaint through to Royal Mail as we're expecting a cheque from insurance for new washing machine and insurance company sent it over a week ago. That said, in recent weeks agency staff have been delivering post from a white van on a Sunday. When they do it, they dump the whole block's post just through the intercom door and last time this happened someone opened up a 'juicy' package and took the contents! how bloody annoying!
Don't these people want jobs? Or are they right to think that urbanite is in a tiny minority? We should all boycott them. The trouble is, I've had shocking service from couriers before, saying they've tried to deliver when I've been in all day and there's no card.
btw my recent experience at Mandela Way came as quite a surprise because in all the years I've been Gong there, I've only ever had a pleasant and reasonable attitude.
I've just been there now to get the name of the man who can't count to 3 and was spoken to by a very sympathetic and helpful woman.
I am still waiting for a some books that were sent from Europe on 26th September... do they still have unsorted mail lying around some warehouse somewhere? The form to report it lost seems a but complicated, but I could not find a way to do it online either?
the problem, Nelson, is that RM makes it deliberately difficult to bring stuff like this to their attention; it has an effect on their 'efficiency' rating, you see. (A bit like London Underground's 'Charter' under which you are entitled to a full refund if delayed for longer than 15 minutes - it is extremely well hidden to prevent people finding out about it!).