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Cycle Repair - Druid Cycles

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Tuesday 15 June 2010 9.23am
I can recommend Cycle Surgery in the City or Decathlon in Surrey Quays. Both have done work on my bikes - always very professional, friendly, work done on time etc. Cycle Surgery is better if you want specialist work done.
Tuesday 15 June 2010 1.18pm
Tolstoy wrote:
Out of interest what is actually wrong with your bike, Jeje?

It's the rear gear hub that started to behave strangely only 2 months after I bought the bike (Ridgeback Flight 04). It took BikeHut 2 weeks to realise they didn't know how to fix a hub, 2 more weeks to decide to send it back to Shimano (who took themselves 3 weeks to replace it), and now that BikeHut have had the hub back for 10 days, they noticed they can't fit it back to the wheel because their mechanic lost some parts which they had to reorder. The whole story is a huge farce :-(
Sunday 20 June 2010 9.06pm
Tolstoy wrote:
Out of interest what is actually wrong with your bike, Jeje?

Our experience is similar to Se1ty Slicker's. I think we'll stick to the independent off The Cut, near Isabella St, sorry, can't remember his name.
Monday 21 June 2010 6.54am
I was curious what kind of repair needs eight weeks to sort out. Hub gears are always going to be a hassle in the long run, I'd go no where near them if only for the weight issue.

To be fair to Druid Cycles they are pretty obviously of the quirky school of bike maintenance and a hub gear is a complex affair. Standard gearing is the moral here, the continual obsession with re-inventing the humble bike to make it 'easier' for people usually leads to an ever less practical machine.
Monday 21 June 2010 7.54am
On the other hand, the Sturmey-Archer three speed was known for its reliability. Surely they are not the sort of thing that can be serviced outside of a factory? I'm all for repair but in this case surely replace?
Monday 21 June 2010 8.22am
"To be fair to Druid Cycles they are pretty obviously of the quirky school of bike maintenance and a hub gear is a complex affair"

we seem to be getting a bit lost here,druid cycles had Se1ty Slicker's bike for 5 days and no mention of the work undertaken,It is jeje whose bike was with halfords
for 2 months for hub gear work.
Monday 21 June 2010 2.05pm
Agreed with you Tolstoy. Never ever again will I buy a bike with hub gears. Funningly enough, my previous bike was a £300 Halfords with a Shimano hub that has behaved impeccably for 4 years now. Comes the thrice as expensive Ridgeback, and it's back to the factory after only 6 weeks. Go figure!
Monday 21 June 2010 5.39pm
Oops, fair point Nigel. The detail got lost on that one.
Wednesday 14 July 2010 3.40pm
I totally agree with JGarcia - it's not good enough to just love bikes. I don't mind eccentricity at all either but when I feel I've been ripped off that's a different matter.

I took my bike there back in May because I heard good things about the place and I thought it's good to support local businesses. I went along to drop off my bike at the Bermondsey store. The guy I was talking to seemed completely out of it. I told him what needed doing and he made a few notes. He told me to come back the following day. The next day I got a text from Thor saying there's been a delay - no problem I thought. A couple of days later I got a text from Thor telling me my bike was ready for collection from their Druid Street repair shop. I went along only to be told that my bike was in fact at the Bermondsey shop - not a big deal.

I turned up at the Bermondsey shop to collect my bike. When I first saw my bike I thought yes it looks good because they gave it a good clean… but as far as I could tell afterwards that was it! I asked for new brake pads (disk brakes), a new back tyre and inner tube and a general overhaul. When I asked the guy (who seemed really out of it again) what had been done to my bike he was just mumbling into his beard and couldn't really tell me. I asked whether I have new brake pads and he wasn't sure. My back tyre hadn't been changed either and he couldn't tell me if the inner tube had been replaced. He then called Thor on his mobile to find out. He told me that it had all been done - sort of. I paid £60.00 in cash because they have no machine and did not even get a receipt! It's my own fault really for not asking for one….

For the first week or so the gear change was smoother than before but in terms of my other requests…… - I have no idea and do not believe they did anything. My brakes were back to what they were in the first place after just one week so not much of an improvement. The smooth gears didn't last very long. I am no expert but I do not believe the work they carried out was worth £60.00.

I think it's a great shame for a local outlet such as this one to rip of the locals. I would certainly never go back there or recommend it to anyone. In fact a friend of mine had a similar bad experience after having his bike ‘repaired' by them…
Friday 16 July 2010 10.49pm
I arrived for the first time at Druid Cycles today to see Thor (the owner) tutoring another customer on how to remove a chain link. I needed a replacement crank. They were the only place that had stock of what I needed (square tapered, 170mm, 130mm BCD right arm crank). Everywhere else quoted me for new replacement crank arms, chain rings and bottom bracket, which I considered to be too expensive and wasteful. Thor was very helpful and fixed up my bike while I waited. He also gave me a lesson on how to adjust the the front derailleur, which I have now successfully done.

Overall the experience was very satisfying and interesting to boot. Expect to get your hands dirty and learn a few tricks on the way! I've found a new bike/service shop and expect to be a regular customer. Top marks!
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