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Problems with Virgin Broadband?

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Wednesday 6 October 2010 6.26pm
Is anyone else having problems with slow broadband
We are Tower Bridge Road/Abbey Street area and our 'super fast virgin broadband' signal is now so slow it won't even let us load basic websites let alone watch things like BBC iPlayer.
It's been like this since about Sunday.

We've got a wireless router which is password protected so don't think anyone else is using ours.

And right now that wireless router is very close to being chucked right out the window!
Wednesday 6 October 2010 8.12pm
Do some checks before contacting Virgin, the more info you can give them the better...

First off - connect directly to the router (eliminating wireless) with a standard LAN cable and see if speed improves.

Secondly - do a speed check - at this site or this site - make a note of latency (ping speed) upload and download speeds

Third - log into your router (normally - cut and paste into your browser if the link does not work, some utils block that embedded link) and make a note of the following to pass to Virgin: Upstream and Downstream connection speeds and (important) Line Attenuation (in db) along with Noise levels (in db)

Fourth - check to see if your BT exchange is having any problems

Fifth - try disconnecting everything from your BT socket except the Modem. If you have a spare broadband filter, try that. Be warned - if BT get called out and the fault is located at anything after the BT socket (ie your equipment) they will bill you for the callout - about 125. Also, remove the faceplate from the BT socket - you will find another socket hidden from view. That's the "test" socket - which is wired directly to the BT line - plug your Modem into that and try again.

Finally - BT have a powerful line checker here. However, sometimes its down. It was tonight when I checked - but try to run it and get the results from it.

Good luck.
Wednesday 6 October 2010 8.54pm
wow thanks for the detailed advice! we'll give it a go


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