I complained via the post office number (trying to run a business here), after a long wait I managed to speak to someone who gave me a reference number and said they were emailing the Head SE1 manager.
May I suggest that we do this in numbers? She (the person answering the call) does give you a unique reference number yet also stated that this postcode was one of the worst in the UK to be backlogged. I'd even go down to Mandela Way to get my post but it seems that this won't work - I have subscriptions and bills that I need to run a business that haven't come through from December and have even been fined for not replying. Terrible, better off getting a pigeon. How the hell you are meant to run a business that to some extent relies on the post is a joke around here.
Does anyone remember the Channel 4 Dispatches programme from a few years ago when they placed undercover reporters in the Mandela Way Sorting Office...ever since seeing that nothing surprises me about what goes on (or doesn't) there.
Yesterday I received in the post an invitation for champagne and canapes at the De Beers shop on Old Bond Street, that was due to take place on 16 December. No doubt the event went ahead happily, but I wasn't there as my invite arrived a month late. What on earth is going on?!