Royal Mailís complaints procedure can be found here (http://www.royalmail.com/portal/rm/product1?catId=500185&mediaId=400144&keyname=odr_customerservice)
If your complaint cannot be resolved, the operator can issue a Ďdeadlockí notice that will allow you to ask the Independent Postal Redress scheme to investigate your case.
The scheme can only investigate complaints about Royal Mailís licensed products and services. If your complaint is about a non licensed product and you remain dissatisfied with Royal Mailís response, you should seek independent legal advice.
For further assistance, contact Consumer Direct. This is a government service for clear, practical and impartial consumer advice that can give you information about how to pursue a complaint if you are dissatisfied with the companyís response.
You can contact Consumer Direct by telephone 08454 04 05 06, or via its website: www.consumerdirect.gov.uk
Got most of mine on Saturday and more today. I think I now understand, why we get those You were out cards when we are in, as asked a postie... they have separate guys driving around making the signed for and too large for the letterbox items. If they don't get a reply, at least in blocks of flats, they don't leave a card then but give one for the regular postie to deliver with the letters on the day after.
Have gone online to ask for redelivery, even if I have no card from them and that has also worked before when I know they could be holding something for me.
Waited a week for a delivery I was tracking on Royal Mail's website. Yorkshire ... then a central office in London ... eventuall Mandela Way. Went round there a couple of times. The guys were very courteous and helpful but said they'd got over 2000 items in a queue. Eventually it turned up, ten days late but a day before the last guy I'd talked to had estimated it would (he was probably being sensible in terms of customer relations)... at least everyone I spoke to was cheerful and polite...