I have called them re overdue parcels and letters and they refuse to say when the backlog will be cleared or why it built up and it appears to be still building up. This sorting office is a disgrace, we all know it, yet nothing is ever done.
My daughter had a years subscription to 'Heat' magazine as a Xmas pres from a friend. It's a weekly magazine, (she tells me,) and the first one should have arrived the Tuesday before Xmas. she's still waiting for it. Hard to reconcile that with my earlier post. Inconsistency indeed.
There used to be a facility called 'Poste Restante,' where you could arrange to have your mail held at the most convenient sorting office for your collection. It was designed for people travelling away from home and having no access to imprtant items delivered to their home address. Whether this facility remains I don't know. Worth looking into perhaps.