You are indeed a star ! Congrats on getting some decent info from them [even if it was far too early for you !].
Funnily enough, when I enquired about where the hell my train tickets had got to from Virgin [BTW, I so much would like to tavel on a more appropriately-named train operator..... Slut, perhaps ?] and they said that "most tickets deleiverd to SE1 addresses wetn missing"
Well done Hat, I work in a Postroom which receives mail from the mandela way sorting office and I can never tell when the post will arrive. There seems to be a general lack of interest when we complain or try to find out where a package has got too. I know that most Post staff do a great job but I have heard that the new intake are not being trained properly and this is where future problems begin to build up, if your not trained properly your generally not going to care what happens to the Post. Hope you have sorted out our problems in Se1 ,excuse the pun.
just adding my thanks for Hat's hard work.
I have had a couple of financial related items go missing since Feb but no discernable fraud as yet. But I will give the shiny new customer care number a try.
My colleauges and I have been following Hat's progress with much anticipation - Thanks for taking this on and putting so much effort into it. You are appreciated by more people than you could possibly imagine. My new chequebook didn't even make it through my front door back in February. It could only have been taken from within the postal service, along with several DVD's from Lovefilm.com. Thankfully my bank stopped a cheque on account of the incorrect signature otherwise they'd have got away with £2,200. They were kind enought to print a copy of the cheque for me from their computer so I could see how my signature had been forged. I reported it to the police but haven't heard anything since. I'm sure their time could be better spent!
I just love the closing phrase on Royal Mail's current television advertising campaign - "If you can't take it personally - we will" - and they did - literally!