What with all of these postal problems being in the spotlight, GMTV want another SE1'er, who's suffered, to tell their tale of woe on the sofa tomorrow. If anyone's interested please call Lisa on 020 7827 7305 at GMTV.
Does anyone else get London By London's "The Friday Thing"? This campaign is mentioned in it (thefridaything.co.uk).
The Royal Mail is in a right royal shambles, wallowing in
'thieving, laziness and utter chaos', according to a sobbing
Telegraph headline last month. Which was around the same time
chief executive Adam Crozier vowed to sort the whole sorry mess
Meanwhile, all around the same period, a little experiment by
Guardian journalists revealed a 57% on-time delivery target
compared with the obligatory 92.5%; postal workers were forced to come to terms with a much higher chance of being threatened with violence on their rounds; shoddy implementation of the new single delivery system meant millions of undelivered letters; Channel Four's Dispatches alleged that as well as mass dumpings of undelivered mail, there were also organised gangs of credit card
thieves working within the organisation itself; and residents in
Southwark were having to deal with what has been labelled a
'third world postal service'. Then last week, even MPs started
having a go at them, accusing them of 'sacrificing service in
pursuit of profit', which was frankly, a bit rich. But then this
week, things started to go really badly.
On Wednesday in an effort to undo some of the damage done by
Channel Four, the Post Office demanded an 'immediate apology; for
their accusations of thievery within, pointing out, quite reasonably, that the credit cards in the case highlighted in the programme were in fact the responsibility of an independent courier company. But while Royal Mail secretary Jonathan Evans was prancing around on his high horse, frothing at the mouth at the very suggestion that they would employ crooks, another story was also doing the rounds.
This story concerned William and Grace Kill of Bicester, a sweet
pair of pensioners who were due a little thank-you note in the
mail. The thank-you note was from the local church, for whom Will
and Grace had given a talk - a no-doubt charitable and morally
informative talk, maybe about the personal pitfalls of theft.
But by the time the thank-you note arrived, it contained another
note, this one from an employee within the Royal Mail. The second
note said: 'Dear customer, We had to open this letter to check
for money or credit cards, there were none, so you can have the
f**ker back!!! Next time, make sure there is some money!! Love,
Mr Kill was, in his own words, 'disgusted and upset' by the
incident. 'When something goes into the hands of the Royal Mail,
you trust them,' he said. 'But this is like having someone
burgling the house.' Or worse. The couple have since received an
apology and some flowers from the Royal Mail, who are making some unconvincing noises about taking 'appropriate action'.
So with everyone baying for the company's blood, perhaps now was not the best time to declare a £200 million profit.
Thank God for email.
For all those worried about identity theft, this might be of use.
I have just used the British Gas website to pay my bill for the first time. It was really easy and quick.
So far, I'd recommend this site (if you are a BG household) as a way of avoiding paper bills (which as we have seen from this thread, have been stolen to aid identity theft.)
I am by nature pretty suspicious of internet banking/commerce but think, on balance, that the risks from payments this site are probably lower than the risk of postal identity theft in SE1, especially because the legal responsibility is on British Gas to ensure site security.
I have also had both a cheque book and debit card stolen in recent weeks. Fortunately in both cases the bank were very quick off the mark to spot this. I informed the police on both occassions, but they seemed pretty uninterested.
I also regularly receive recorded letters that I haven't been asked to sign for. I suspect that the postman thinks he is doing me a favour by not ringing the door bell or perhaps he doesn't fancy walking up to my front door which is on the second floor of a block of flats, when there are post boxes in the lobby on the ground floor.
if you report all this to postwatch, but also to Tony Phelan and Mandela Way then hopefully some action will be taken. The more we complain about all the problems, the more information they will have about what's going wrong and where...Tony's email address is: [email protected]