I have found all the receptionists at the Blackfriars Health Centre, Comombo Street over the past 12 years or so to be very helpful and efficient. The GP's have not been very good at diagnosing but then again there are so many medical conditions that have almost exactly the same symptoms.
Can anybody report on the quality of Decima street surgery as I was thinking to join it.
I am a bit puzzled by reviews of the Blackfriars Health centre. I do not care how nice the receptionists if doctor miss the diagnosis, as reported.
The receptionists at Blackfriars HC once helped me beyond duty on a forgotten-prescription issue that could have caused me serious health problems and I am still very grateful for that. Some of the GP's aren't great and you really have to be very persistent to get a referral you know you're entitled to. I probably shouldn't go into too much detail, but I have always found the female GP's there to be more like you'd expect a serious GP to be.
I agree with Edward, the reception staff and the nurses are excellent, but I too was trying to find a way of commenting on the doctor's without naming names. Mind you, I've always found them to be a hit and miss affair wherever you go. I had a most excellent GP in Islington and held onto her when I moved south, alas she retired and so I had to jump into the lottery that is finding a good one here. I've always felt that GP training appears lacking when it comes to understanding the requirements of dealing with people as individuals and a friend jokingly suggested they should include DJ courses as a part of their skill set. I do get the impression they spend their entire education buried in books based on their profession but miss out on a social perspective to their work, which seems odd given the nature of the job.
Tolstoy my gp is now in maida vale where I used to work but I was told that I cannot have a gp outside my council. Is that true? Because I wouldn't change him for anybody else. Is a great doctor. One of those who still put his hands on patients and not just ask questions from behind a desk.
If I can keep that surgery I would not change.
If you move to a new area you are supposed to inform your GP and you wil have to find one in that catchment, however I just kept quiet about it and hoped I never got so ill as to make it a problem. I still had use of an address in N1. Worked for me.
Orione, We are registered with the Decima St / Artesian surgery. I have found the Drs efficient, polite, and helpful. I've never left thinking the medical service was poor. The same can not be said about the reception staff.
There is one who is always helpful, but another is nothing but obstructive and has lied to me about procedures for getting appointments, and is devoid of any customer care skills. I accept the role is extremely challenging. However, we have GP friends and they all say that reception staff are the biggest problem within practice management. If you can overcome that then go ahead. I just cross my fingers, bite my lip and try to keep calm, but of course I should not have to.
Thank you very much for the suggestions. Very Helpful. I have to say that my experience in maida Vale is totally different in two different surgeries. People at reception where always helpful.
That is not cool...
Sorry. I meant, is not cool to be impolite...specially when you are dealing with people who may have some serious health conditions.
I am not very apologetic towards receptionists (or health specialists) in the health service who cannot keep patience.
A friend of mine who is a doctor in Neurology and was working in Hammersmith and now is in Camberwell, has told me that GPs here is South East are more used to deal extensively with the problems of the average patient instead of referring immediately, and he was saying this in a good way (like to say that here doctors are more used and able to investigate the issues of the patients without necessarily seek specialist advise, if not required)
Yes it is very hard to get a refferal from Princes St. Even within the Practice. I had a small area of a skin complaint, that did mot heal with medication over two years and seeing 3x different GPs, many times, about it at P.S in that time. I begged them to be referred to a dermotologist, in the end I went to the practice manager to make a formal complaint, who said - now brace yourself- why don't you see our INHOUSE - dermotlogist? To cut along story short- I had to wait three monthes for that appointment and I had a form of non maligent Skin Cancer and was refferred straight way to Kings for surgery-and all was well!
So there lies the tale- re Practice GP's being unable to diaognose and unwilling to refer as Orione refers too. In my case it turned out OK because I persisted bit how many times does it not I wonder?