Saturday 20 July 2013 6.35pm
I would advise not to purchase wine/flowers from Cave as I had an unpleasant experience with them. I purchased a plant similar to a cactus which should have a long life.
However, when I bought the flower the plant kept dying the next few days after purchasing. I went to Cave and spoke with the owner who said the plant should not be dying so quickly and to bring the plant back so they can exchange.
I went back on the day mentioned when new plants would arrive to exchange. However, the lady in the store started arguing with me and was extremely rude saying they cannot replace or refund. This was in contradiction to the conversation a few days earlier, and she was very rude.
The lady recommended to replace with two plants which looked very ill so I refused. I offered to pay the difference for another plant, but this was refused. Finally I exchanged for a healthy plant and went home leaving my phone number for the owner to call if any problems.
When I arrived home, I received a phone call from another owner, not the person I spoke to a few days earlier. They wanted me to go back to the store and they would give me 5 pounds and that I am not allowed to go back to their shop ever again.
I did not go back for 5 pounds as I really cannot understand what was the point. The owner just hung up on me after saying I cannot ever go back to the store. Completely ridiculous, as there are so many substitute flower shops around Bermondsey Street