maurits wrote:The truth is that we don't like change.
Nicholas Boalch wrote:Posting in a completely personal capacity but as a member of the team in the store I can hopefully answer some of these questions...
connie wrote:I am in total agreement. This business's response to long queues isn't to have more people on hand to serve them, but squeeze in more tills for their customers to do the work at. This is a business that does not put the customer at the forefront, just reducing costs regardless of the customer experience. The British consumer buys into this by accepting self-service. I know of no other country where this is the "norm". The horsemeat issue is indicative of a business where cost is more important.I categorically refuse to use self-service tills. Tesco seems intent on making the manned tills invisible and impractical so in the end they get rid of all their cashiers. It's not about making the queue go faster, it's about reducing the number of staff. It's unfair and they do the job better and quicker than any of us. I have found that all cashiers at that Tesco very friendly and it's a pity they are gradually being replaced by unfriendly stubborn machines.
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