Went there this morning with what turned out to be two sprained fingers. In just 40 minutes I was greeted by a helpful receptionist (who shared my fun at trying to fill in the form left-handed), assessed by a friendly GP, x-rayed, diagnosed and strapped up.
If I'd tried the same at my GP, I'd still be ringing to get an appointment.
My only suggestion would be to show more consideration to TV programmes being shown in reception. Watching a bloke being air rescued with a smashed thigh wasn't what I necessarily wanted to see.
"A very similar thing happened to me Davies and I had a similar excellent experience at Guys. I then had to go see the surgeon at St Thomas and waited four hours to see someone, which really was in contrast to how quickly I had been seen at Guys.
Keep taking those antibiotics, I had to have an operation on the infection in my finger and you don't want that!"
It healed up perfectly, probably because I got the correct antibiotic treatment so fast. I don't like to think what would have happened if it had been left, the infection blew up so fast and so painfully!