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2 weeks wait for GP appt. in SE1

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Friday 20 March 2015 2.59pm
I've just tried to get an appointment at my GP, Spa Road Medical centre, and the waiting time is now a month.
I don't know what to do.
Friday 20 March 2015 11.08pm
Turn up at 9am and ask for an emergency appontment
Friday 20 March 2015 11.15pm
Kory wrote:
Turn up at 9am and ask for an emergency appontment

At my GP Surgery (the Princess Street Group practice in SE1) they have abolished emergency appointments and replaced them with a phone-in triage service.

This is basically geared towards turning patients away and either directing them to A&E or to a regular GP appointment that could be weeks in the future.
Saturday 21 March 2015 8.45am
Thanks Jules - That's my practice, I did not know that. Well last time I tried to get a regular appointment there it was again three weeks wait!

How does the phone in work- do they attempt to diagnose over the phone?
Saturday 21 March 2015 9.38am
Am at my daughters in derby at the moment, felt really rough, phoned the walk in centre and asked if i could make an appointment, no was the response you have to sit and wait, i explained that am on immune suppressants, well phone 111 and ask them to make you an appointment! Phoned them and they told me I should call ambulance, no way was my response, I feel ill not legless. Ended up going to royal derby hospital who were absolutely brilliant, given a variety of meds, was told firmly that I would have to get my gp. to re-assess my health after 4 days.

Was told to phone nearby surgery at 8am to get a temp.patient appointment....busy...!

Walk in centres are not very good, my great grand-daugher, a lively toddler of 2 who really was having trouble breathing a very chesty cough, they said oh its a virus, sent her home with asthma pump. 36 hours later with respiration rate of over 60 we were back at royal derby hospital..bad chest infection! so far spent 44.00 on cab fares! dont begrudge a penny..why no doctors who can see patients at short notice?

Dr Smith at the borough had a brilliant system, morning sit and wait...evening appointment only..I would be absolutely livid to be told to wait a month.
Saturday 21 March 2015 11.26am
Kory wrote:
Thanks Jules - That's my practice, I did not know that. Well last time I tried to get a regular appointment there it was again three weeks wait!
How does the phone in work- do they attempt to diagnose over the phone?

I haven't had to resort to this service yet, but this is how they describe the procedure on their website:

Quote:
Urgent Problems

If you have a problem that cannot wait for the next available booked appointment then please call our reception team on 020 7928 0253. The best time to call is between 8.30am and 10.30am when someone will call you back wihitn an hour.

Later in the day it may take a bit longer to call you back as our clinicians may be seeing other patients or going on home visits. When you speak to our reception team they will ask you for your name and contact number and will also ask you for a brief description of your problem.

This is to help the clinician prioritise the calls. You do not have to give this information about your problem but it would be most helpful if you could.

They will arrange for our duty clinician to call you back and assess your needs. When they speak to you will make a plan with you which may include giving you advice over the phone, booking you an urgent appointment to be seen later in the day or suggesting a routine appointment on another day.

Please note: we no longer operate a walk in service for urgent problems.
Saturday 21 March 2015 12.06pm
Thanks Jules- so if they are ( if you have something serious or painful) Gong to give you an appointment later in the day--- I can't see the point in this at all other than to filter you to A and E. Who have enough on their plates!
Saturday 21 March 2015 7.28pm
Every time I phone my G.P to book an appointment, the receptionist invariably asks the purpose of my booking. I invariably remind her/him of doctor-patient confidentiality. We always have a little argument, but I always get my appointment.
Saturday 21 March 2015 8.55pm
Pieces of Eight wrote:
Every time I phone my G.P to book an appointment, the receptionist invariably asks the purpose of my booking. I invariably remind her/him of doctor-patient confidentiality. We always have a little argument, but I always get my appointment.

They used to ask you in front of everyone in the waiting room, I think it was aimed at triaging to the desk doctor if possible, hated that.
Sunday 22 March 2015 10.18am
Jules at least they do home visits, when my husband was ill and I phoned the reception to ask doctor to call that day, she told me to wait 48 hours for him , I said no way, she said ring for ambulance! I kicked up a stink, he turned up the following day, with a district nurse as an escort, did not examine my husband, told him from a distance of five feet to close his eyes and touch his nose with his thumb! I waited till the cretin had left, then called ambulance..the surgery was in old Kent rd. no wonder a and e get stretched to limits.
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