Kory wrote:Turn up at 9am and ask for an emergency appontment
Kory wrote:Thanks Jules - That's my practice, I did not know that. Well last time I tried to get a regular appointment there it was again three weeks wait!
How does the phone in work- do they attempt to diagnose over the phone?
If you have a problem that cannot wait for the next available booked appointment then please call our reception team on 020 7928 0253. The best time to call is between 8.30am and 10.30am when someone will call you back wihitn an hour.
Later in the day it may take a bit longer to call you back as our clinicians may be seeing other patients or going on home visits. When you speak to our reception team they will ask you for your name and contact number and will also ask you for a brief description of your problem.
This is to help the clinician prioritise the calls. You do not have to give this information about your problem but it would be most helpful if you could.
They will arrange for our duty clinician to call you back and assess your needs. When they speak to you will make a plan with you which may include giving you advice over the phone, booking you an urgent appointment to be seen later in the day or suggesting a routine appointment on another day.
Please note: we no longer operate a walk in service for urgent problems.
Pieces of Eight wrote:Every time I phone my G.P to book an appointment, the receptionist invariably asks the purpose of my booking. I invariably remind her/him of doctor-patient confidentiality. We always have a little argument, but I always get my appointment.
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