Jan the old one wrote:Years ago in my innocence I made a complaint to senior management about another colleague...which my boss just handed it back to them to deal with! and that was southwark...
Russell Cronin wrote:^Hi Graham! Fancy seeing you here.
Not only do Southwark Council do nothing when you complain, but if your complaint pertains to one of their colleagues, they close ranks. If you persist, through the three stages of the complaints procedure, you'll find that at each stage they procrastinate for as long as legally permissible, without conducting a proper investigation, then they endorse their colleagues' previous findings.
I went all the way to the Local Government Ombudsman, who eventually found in my favour, ordered Southwark to compensate me and made several recommendations. I received a cheque, but no apology, or even an acknowledgement, and none of the recommendations were implemented.
Eleanor Kelly can have no idea how bad things are in Southwark because its complaints department is not fit for purpose. It should be abolished and complaints investigated by an external agency - like the LGO - whose investigators are not colleagues and don't belong to the same Union.
I can only agree with you Russell on the three stage
I note that since April 2013 it's now only a two stage and not three stage complaints procedure.
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