Hooray my post has been delivered by my regular postie! He's been on holiday and nobody has done the delivery while he's been away. He had armfuls of post but he's still smiling.
Just read the headlines about the reason for this shoddy service. How come the roadworks haven't affected Amazon, Hermes and the Tesco home delivery service?
Lol, royal slow snail's response is so silly. They should for once just tell the truth and employ more permanent and trained staff. Can we please start a class action to take them to trading standards for claiming to run a postal service.
Where's my post?! Where are all the missing letters?
As someone who works in PR I'm loving the Royal Mail response.
Are we getting the service we expect- well,sadly, pretty much yes
Are we getting the service we deserve - absolutely no.
From the size of the 'Hate to post it but the Post' thread it is clear that there have been ongoing abs systemic problems with the SE1 post for many years. The resilience is so poor that the moment there is any extra challenge - like roadworks - then it all falls over completely.
The only conclusion is that the Royal Mail management regard the SE1 service as acceptably poor - otherwise they would have tackled the systemic long-term problems that they are clearly aware of at a pretty high level.
Now I understand why a prescription request posted about ten days ago to doctors at The Borough has not been dealt with. Lucky I have enough medication and for a change did not leave it till last minute.
I work at Mandela Way office and the main problem is we are understaffed. There's so much work at the moment and not enough people to deal with it. The managers are completely useless and the worst I've seen. They decided to do a resign right before Christmas (they should be done in the summer when the work is low) which is reduce the amount of jobs in the office and make duties longer which some of them can't be done in the time given so work is being taken back to the office on a daily basis. The roadworks are a massive hinderence especially those out by elephant and castle or near as it can take some people up to an hour to get down to their delivery which doesn't help
Reading Royal Mail's explanation one realises that they blame factors outside their control : staff sickness, more parcels than letters, roadworks etc. rather than the obvious mismanagement.
They try to disguise the fact that the root cause is redundancies and too many of them by cleverly inserting compulsory before redundancies making it seem as if there have been no redundancies by omitting voluntary. The honest phrase is "There have been redundancies at Mandela Way office" and as a consequence the public are receiving a service which is unacceptable.
I can imagine a statement such as " We, The Royal Mail, will try to employ casual staff on a temporary basis to resolve the matter who will not know what they are doing and will get lost on their walks. If the public find abandoned sacks of mail, as has happened in the past please phone Mandela Way and we will try to pick it up within a week".
Merry Christmas to all our valued customers.