Kory wrote:Update- I am due to speak to the Patients service manager and NHS England Complaints in the next few days. Both of whom I wrote to- from her initial email the PSM seemed to be aware of the rude/agressive receptionists- and it was on going!
Kory wrote:Well clearly then a disparity in service, some patients have a good experience- many don't in particular from reception- glad you have had a good experience
Kory wrote:As promised update - I spoke to -Liz Sullivan patient service manager this am. Who is treating this as a formal complaint. I have hit home the importance of wearing name badges and this is already mandatory within the NHS. She said it is under review but I know for a fact it is already a requirement. I would urge anyone who has had similar experiences to feedback to her or as is often forgot equally if they have very good experiences. NHS England (complaints) say they will get back to me today.
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