eDWaRD WooDWaRD wrote:Had a similar issue with PP years ago, which I solved with a very assertively worded letter. In 'phone conversations prior to sending this letter, I was told "well, you shouldn't have assumed then, should you...". Haven't used them since, but I always thought they were well dodgy after these kinds of stories started appearing.
maurits wrote:Edward, this was exactly what he said to me: "you should not have made assumptions". When he suggested to "touch up the mastic along the way" and then took 4.5 hours to do so, I challenged the fact that he had not been transparant in how much work it would be. According to him, "my assuming that it would be a simple job" was wrong.
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