First Amazon put me on the Prime Membership which I didnt even want and asked them to cancel it as you have to pay a monthly fee. and then I ordered a DVD writer directly from Amazon and they sent it without the cables, installation disk and power cable. so machine is useless to me as cant use it. They are refunding my money but its not the point. I only order online as I cant get certain things from walking into shops, Oh how I wish I could, it would save all this hassle. Now I have to try and find another place to buy a dvd writer probably meaning have to order online again.