What is people's experience of registering a family for free swim and gym at the Castle Leisure Centre? It has taken me weeks to get myself, kids and wife registered. I have found the website hopelessly confusing and until I finally met someone helpful at the front desk today at the Castle, they have always been really unhelpful, telling me I just had to keep trying online. I am fairly tech savvy so I reckon the website has to be a nightmare for most people.
The front desk often come over as unhelpful and I have witnessed many a confrontation. On paper sounds great. In reality the gym is mega busy at those times and the place is becoming increasingly dirty.Such a pity as could be amazing space as well kitted out. Worst thing for me is the Ďfullí lockers which people use for keeping kit in rather than taking home. Wish they would empty them out every nite and chuck the stuff away. Mind you itís free! Good luck if you decide to proceed.
Message from the crew. This policy is singularly responsible for the absurdity of having 30% of the lockers at the pool at Elephant & Castle unavailable. Basically, they canít afford to replace the locks or have them work with the new pound coins ( tokens in place of old ones having become a covert revenue stream). Neither can they afforded to replace the busted gates and broken windows.when it comes to the lockers, there is a queue in the menís changing room at 8am for a working locker that hasnít swallowed at least one token.
What is the point of this policy other than garnering votes?
It has been a very badly managed centre. I have had to contact the head office several times over the last couple of years - though that barely made any difference. I did meet the new manager a few weeks ago. He said there was a lot to do to sort things out.
I found it easy to renew too, but find the facilities are really busy during the period it can be used. It feels like they should assign each of us a time we can use it, rather than giving everyone the same day.
Itís a shame the membership is actually quite expensive, as I would otherwise join.