I've been with Decima Street for getting on for 20 years. Used to have nothing but praise for them but lately the service has been appalling (as far as I'm concerned). And it would seem to to me that their service has deteriorated since the expansion as part of Nexus.
I has a recent experience (before lockdown) of calling, seeking an appointment, expecting to be told that there would be a wait of several days, even weeks. Instead I was told they didn't have any. Followed by silence - no help or guidance given.
In the meantime they were still accepting new patients! Presumably this means more money into the practice. Just hoping those new patients didn't need any actually help or advice.