Had my first Ocado experience this week - it was fantastic, love the colour coded bags, the delivery was really prompt and there was only one very little mistake which was taken off my bill immediately.
Only problem I had was the £5 central london delivery charge - I think its a bit unfair to have to pay it when your delivery is between 8-9pm, there's no congestion charge, no parking problems and not much traffic.
I will use it again but only when I really can't get out shopping.
I trailled all the home delivery services over a couple of weeks. Can confirm that Sainsburys and Tosco are rubbish. Also took issue with Sains about their cavalier use of carrier bags - almost every item was delivered in its own individual bag -aw bless.
Ocado are fab - I urge everyone to register online and then not use them for a week or two - they will then email you with an enticement money-off voucher. Also they do a great thing where they email you to say they'll be in your area and if you order, they waive delivery fee. Agree that cong charge fiver is a bit rubbish though, when delivering out of hours.
Tesco really really hacked me off and although I used to love their service when it first started, i will never use it again.
Sainsbury's is not great either, too many bags, odd substitutions etc.
I urge you to use ocado, its the future of internet shopping for me
I'm with TLMJJ on this, I've been using Tesco home delivery for ages and am perfectly happy. Although sometimes their choice of "alternative" products (where an item is not available) can be a little creative...
I checked the Ocado site, the choice of products seems a bit limited? One hour delivery slots are good though.
I've been using tesco home delivery for about 5 months and have never had problems. The deliveries have always arrived on time and on one occassion when one item was missing I was refunded without any problems. The delivery people have been friendly and helpful, on one occasion I got held up at work and so wasn't at home when they called but the delivery man called round again at the end of the 2 hour time slot which was much appreciated.