I rang yesterday about Council tax, was the 12th caller in line (it only accepts 14 callers as I have tried previously) 32 minutes later i was connected to somebody.
Not a good look on the phone for 32 mins, when the boss is walking past.
Dave - give up .. seriously, I spent a week, and never got through. I emailed, and never received a response. The 'outfit' are in Croydon actually, I have their address if you want to go and stand on the doorstep.
If you have internet banking then I suggest that as a much easier way of paying them.
Spent about 25 minutes waiting on the phone to them today trying to find out why I'd been sent a bright red final notice for a council tax bill I had never received. Sorted that but was told I had to call the 'Hotline' to pay by card today, so spent another 3 hours trying to get through...
Internet banking is the only way to do it but it takes 3 days to clear and they were about to issue a summons.
To change subject slightly - does anyone else have a terrible time with post services in SE1?? I am constantly on the phone to Royal Mail complaining cos I never get post, then 2 days after I call, a month's worth of post miraculously arrives!