I have set up a new PO Box for my businesses, with the post delivered to my home address. Had a confirmation from Royal Mail that it was active from a week last Monday. So far not one piece of mail received, including two letters I sent to myself to test it.
So I went to the Delivery Office on Mandela Way this morning. They know nothing about my PO Box, no trace of it, but the bloke on the counter said that is not to worry about because the bloke who deals with PO Boxes is on holiday and will be back Monday...
My visit came after ringing them all week pretty much every hour, with no reply. Their published email address bounces back as an error, and although my fax went through, no-one replied.
The guy at the counter couldn't have been less inteested in my complaint.
I put a complaint in because post that is correctly addressed keeps getting returned to sender, person unknown. It seems our local delivery staff just put letters in the first letter box they find sometimes. We have post for addresses in local streets though our door every week.