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Tower Bridge Dry Cleaners - too pricey

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Wednesday 12 August 2009 6.39pm
longlaner wrote:
Has anyone tried out this cleaners on Crosby Row? I'm thinking about giving it a go, but would be interested to know of others' experiences.
They are called Principles, on Crosby Row, and I would avoid them at all cost. I asked them to clean a dress I only wore once: I wanted it to be impeccable, as I intended to wear it for the brunch the day after my wedding. It was in silk chiffon, and they charged me 10. When I collected it, the employee acted in a strange way, and when I came home, I realised the fabric had been badly pulled. When confronted, they said the fabric was fragile, and that it was bound to be damaged, and refused to pay for it to be mended by invisible menders. The employee I spoke to made an impressive display of bad faith and dishonesty, and I even struggled to get my 10 back!
Wednesday 12 August 2009 7.10pm
I took an expensive dress to Tower Bridge Dry Cleaners and asked, before I gave it to them to confirm that they were insured should anything go wrong to reimburse me for the cost of the dress. They told me that they had insurance in place so I let them go ahead and clean it. When it was ready I asked them to take it out of the bag so I could check it. Everything was in order.

I know it's too late with your dress now Caroline, but it's something to consider doing when you take a valuable item. If anything does go wrong then at least you have a verbal contract that in worst case scenario their insurance will bear the cost of a replacement. I have thought about taking a written contract in with me to get them to sign it but I think I would get odd looks if I go that far!
Thursday 22 July 2010 4.39pm
Hi all,

I know this thread is old but I'd like to add a comment about Principles on Crosby Row.
I used to go there a lot and was very happy, but it seems their standards went down, or it seems that some of their new employees are trying to ruin the business. One in particular.

I asked them to hem my trousers once, and the hem broke literally 2 minutes after I first wore the trousers. I complained to the manager (I believe he's the manager, anyway he was not the one who did the hem the first time) and he instantly re-hemmed very well my trousers.
An other time, I went to collect some shirts, and after some painfully long minutes of wait, the employee told me they didn't have them, and that I must have had come before and forgotten about it, or it was my partner who came and didn't tell me. The guy was stinking of booze, but he insisted for almost 15 minutes and pretended he didn't understand what I was talking about when I said "Look again please, because you are obviously drunk".

I had already been annoyed by this guy everytime I brought clothes the morning, he was always rude.

He found the shirts eventually, and they had been well cleaned. But this worried me and I don't want to go there anymore, I've always been very happy but I don't want to risk giving my expensive clothes (I only dry-clean the few expensive clothes I have) to a guy who is so drunk he can't find a shirt, what would he do when dry-cleaning a dress in this state?

Anyway, that's my warning.

This thread seems to say that Crystal Dry Cleaner is a good place to go, can anyone confirm this still?

have a good day SE1 people :-)
Saturday 24 July 2010 8.44pm
maykiki wrote:
This thread seems to say that Crystal Dry Cleaner is a good place to go, can anyone confirm this still?

The one next to Manzes, right? If so then they've always been great whenever I've used them for cleaning or alterations.
Sunday 25 July 2010 1.01pm
In my experience you have to be a bit careful about the one farther up, on the corner of Rothsay St. They're quite friendly and cheerful and the guy who used to do their alterations was super (haven't tried the new one) but their prices seem to have gone up lately and they've let me down a few times - twice said things would be ready when they weren't (we're talking several days delay here), lost a duvet cover in the laundry, and took ages to put things right. My main problem with them is that the perfectly polite manager never seems prepared to accept responsibilty, let alone offer compensation of any kind, when things go wrong. He just shrugs and smiles. Recently I decided I was a fool to keep using them, so good to hear that the one next to Manzes is ok.
Thursday 6 January 2011 1.13pm
Hello - I wanted to post another recommendation for Crystal next to/near menzies. Not only did they get stains out of my wedding dress I have just got a coat and jacket from them and even though years old they look as good as new. They are very good and it only cost 9.
Saturday 9 April 2011 8.35pm
Tower Bridge Dry Cleaners ruined a Tumi bag I gave them to clean. I was expecting a specialist leather cleaning service, but it looked like they had just shoved it in a washing machine. When I complained the customer service was appalling, with the staff and management appearing to take the view that being surly and defensive was the most appropriate response. In the end I didn't even get a refund on the cost of the cleaning. I wouldn't trust them to wash a pair of socks!
Wednesday 22 June 2011 2.26pm
Haven't used the dry cleaning but the new shoe repairers which has opened are excellent. Took in a bag and shoes for mending and got a first class job. Good customer service, I would definitely use them again.
Wednesday 22 June 2011 5.41pm
I love the fact that EIGHT YEARS after this thread first started, Tower Bridge Cleaners are still able to provoke such extreme reactions. They must be doing something right!
Wednesday 22 June 2011 10.18pm
I am using the dry cleaners in Great Maze pond next to the Miller pub.

Very polite man with a wise beard.. not too expensive and quick. Makes repairs and so on..

The only thing I would implement is the use of fabric freshener, as sometimes the clothes keep a certain smell of steam.
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