Lee Hulbert wrote:1) You ARE a service industry. I struggle to see that this is debatable, or contentious. The kitchen produces, but the rest of what you do (including agreeing what the kitchen will produce) is service. There's nothing derogatory about this, and I find it odd that someone who runs a restaurant takes offence so easily at the use of the term. There is no shame in having a job which consists of serving others......However.....your idea of a "service" industry might be a little outmoded: we are no more simply providers of a service any more than your dentist, mechanic or shrink are servants - outdated, unacceptable and vaguely insulting terminology - is there a particular level of obseqiousness that you'd like, or is a simple grovel o.k.? We provide a table, food, drink and an ambience created by YOU (not us) if you understand and enjoy what we are attempting to do. The essential problem with the web's democratisation of the critical process is that everybody with a mouse is now a critic: accept that there are certain opinions, informed by experience and inclination, which are universally valid, while others....perhaps carry less weight.
Lee Hulbert wrote:...I assure you that there is world of difference between the British public's perception of service and that which seems to exist elsewhere..
Lee Hulbert wrote:...which brings us to my loathing of the "universal critic" concept.
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