Does anyone know of a decent telephone engineer, preferably ex-BT or an electrician who can sort out a telephone line? We've got an ongoing problem with a crackly line and think the wiring might be loose but BT won't touch it, not their responsibility apparently. Thanks.
I will follow this thread too as our phone line sounds very clear to me, but people on the other end constantly complain that it is a really bad line. Could it be the phone itself, or the line? I don't know but an engineer might!
When the BT man comes around, he will want to find out if the fault lies with BT's equipment or yours. If the fault is with your equipment, BT will pocket the £150. If the fault is in BT's equipment, they will fix it.
However, before the BT man shows up, you can do the test yourself that he is going to do anyway.
This will involve removing 2 screws from the BT socket on your wall. So, if you are not happy doing that, then read no further. Also, I am not responsible for anything you do - I am just informing you what I know, have done myself, and have read.
To begin, your BT phone socket must look like this...
If it does, then you can do the test. If it does not you can't.
Basically, there is a hidden BT test socket inside the white box. You can get to it by removing the 2 screws. You then simply plug your phone, and only your phone, directly into the test socket - using no extension leads.
If the crackle has gone away, then the fault lies with your equipment.
If the crackle is still there, try another phone or borrow one from a neighbour. If the crackle is there with both phones, the fault is definitely BT's.
Mr BT man will do this check first to see whose equipment is to blame.
This page describes what I have explained above, but from a "bad broadband connection" viewpoint (may be useful for folks with a bad broadband connection). The principle is the same, and the section "The test socket" explains what I have described.
Again, please don't touch anything if you are not happy to do so, and I am not responsible for anything - just trying to save you £150.
reece - I think the BT Call Centre reads from a script and doesn't 'notice' anything - numerous phone calls via an incredibly crackly line and they kept saying there was nothing wrong!
BSB - blimey, thanks for the very detailed help. I'm going to keep that for future use, very helpful.
However, in the meantime, we tried Yellow Pages - most quotes were in the region of £25 callout, £80 for the first hour, £40 per socket and so on, which could easily take you past BT's charges. However, we found a great guy who did it for a fraction of that cost and it's all fixed. Four sockets, all with different issues, one with loose wiring - one not working at all, one not fitted with a filter and one wired for a different phone number.