Yeah it's fair to be honest- it's not really a commercial fail if the reason there are not enough members is because the members it is built for haven't even moved in- it's just empty because it needs to be ready from now I suppose.
Additionally, they actually pay for the gym and we don't, and given the previous explanation on space and usage and inclusion for it in the leases that Notting Hill gave, it's fair play really!
Quick update on my heating issues for you – in case of use. As per earlier posts, I have been struggling with this.
I emailed NHHG to say I still didn’t think it was working, despite their visits, and they replied to say that as far as United House were concerned, it was working, and if they came out and there was no fault, I would incur a call out charge.
I was fairly sure it wasn’t working, so registered a defect. And, meanwhile, many thanks to Victor75 for popping in and looking it over – to check I wasn’t being daft.
Anyway, one day a couple of weeks ago flow stopped to one of the bedrooms – which was freezing. I checked, and the programme on the central thermostat was operating as normal. There was flow through three zones of the underfloor heating, but not the zone for that bedroom (as evidenced by the red knob on the top of the actuator being down).
(This also seems sensible if you think there is flow to three of the four zones, so the pump, exchanger etc must be working)
I sent all this info to NHHG who (slowly) agreed to send out an engineer. Sylvester came (who is lovely) and diagnosed that the entire wiring centre needed replacing. He also replaced the unbranded thermostats (which I thought were part of the problem as per previous posts) with Siemens ones that click at a sensible temperature on the dial.
All working so far – and according to the meter, my power consumption has dropped by over 80%. My bills were £100 a month for heating alone, which was part of what concerned me. (I know it’s got warmer recently, so that will have contributed too).
What has everyone else been getting billed (esp 2 beds) - I'd be interested to compare?
Anyway – my lessons (hopefully useful): persevere (this was my fifth visit over a couple of months); don’t worry about the ‘threat’ of charges – under NHBC guarantees they have to fix this sort of stuff; and Kara at NHHG is massively over-stretched, so sometimes going direct to the contractors can help.
@Victor75 - We've been having issues with the intercom for the last two weeks. We registered the issue and apparently they fitted a part earlier this week. (nice of them to tell us) – so they asked that we check it over the weekend and get back to them if it doesn’t work – very helpful!
Their communications and update to us are not great. I don't know when work is being done, when they have finished, if things are fixed or not... But I suppose things are getting done.
I'm sure most of you have notice the ugly moisture stains appearing all around the blocks. I had some water leaking problems in my flat, and they seems to have been sorted out, but now I'm concerned on the appearance of the site, which starts to look not very well looked after. Has any of you have information about this problem?