Customer Experience Officer

Post 1 and 2: permanent
Post 3 and 4: fixed term until 31 March 2013

Help deliver excellent customer service to our residents as part of our dynamic and forward-thinking team.

The role

You will support the Customer Experience Senior in the implementation of systems, policies, and processes that encourage right first time service delivery and promote continuous improvement. At the same time, you'll investigate and respond to Stage 1 complaints made under the Council's corporate complaints process as well as member enquiries.

You'll come to us with experience in a housing environment, including repairs and maintenance service delivery. Skilled in dealing with customers in a distressed or agitated state, you will bring a proven track record of handling complaints as well as writing effective correspondence and reports. Expertise in managing change and projects will also be vital.