London SE1 community website

Assistant Investigator

Southwark Council

26259.00 - 31935.00

About this role

Can you use your excellent interpersonal skills to help us provide a first class complaints resolution service?

You'll investigate complaints made under the Council's corporate complaints process and respond to queries from the Local Government Ombudsman. You will also assist to investigate complaints made under the Children's Act and Adult Services complaints. This will involve speaking and meeting with customers, reviewing records and drafting responses. You will also assist in resolving complaint escalation requests and work with services to identify potential improvements to the way we work and ensure our processes reflect best practice.

Person description

To succeed you'll need to be a highly effective communicator, influencer and negotiator with strong report-writing skills. The ability to relate to a diverse range of people at all levels and deal calmly with customers who may be distressed and agitated will be vital. You should also be prepared to work outside normal office hours when necessary.

How to apply

Closing date 4 February 2013
Interview date 19 February 2013

To find out more and apply, please visit Ref: 3036

Please mention the London SE1 website when responding to this advert
This notice was posted on Monday 21 January 2013
We are part of
Independent Community News Network
Email newsletter

For the latest local news and events direct to your inbox every Monday, you need our weekly email newsletter SE1 Direct.

7,000+ locals read it every week. Can you afford to miss out?

Read the latest issue before signing up