It is cold December 2012 and we're sat in a large dining room on the 1st floor with inadequate heating. The plates arrived and they're frozen. We mention this to the manager and he says for health and safety reasons, they cannot warm the plates!
The main meal arrives and the roast potatoes look great from the outside but are as solid as rock on the inside and greasy. The rest of the meal arrives, the veg (carrots and parsnips) are burnt, extremely greasy and luke warm! We tell the manager about the potatoes and he takes them away, leaving the rest of the meal to sit on the table for at least 20 mins.
When the potatoes come back, the rest of the meal is cold. To prepare the potatoes, The Bridge Lounge & Bar had simply put them in a deep fat fryer after only partially roasting them in the oven previously. I don't know if anyone has ever experienced this but it was horrific!!! At this point, I made an official complaint on behalf of the group about the poor quality of the meal and the catalogue of errors that were making matters worse.
I was fobbed off and told that I could only make my complaint to the owner. The manager seemed rather young to be in a position of such responsibility. He was also quite rude and left me feeling concerned about the food we'd received. I also felt like giving him to tissue to blow his nose because as he was speaking to us it was continually running!
I decided that I would take this up with the owner as he is ultimately responsible. Whenever I tried to call the owner, he was never available. On one occasion, I called and stood outside the bar and was told that the manager wasn't there even though I could see him behind the bar, standing next to the person who I was speaking to.
I never did speak to the manager, or get my refund but thought I'd leave this review instead. I think you should seriously consider going here because The Bridge Lounge & Bar does not care about your custom, or about the poor quality of the food they throw at you, JUST YOUR CASH !!!
Walk on by, continue past tower bridge and check out the burgers in the kings head, tooley street.
I went there for lunch with a group of friends. We were told of the specials including a "Slow Roast Pork" which sounded great. 3 of us got it. We were waiting quite a long while for the food to arrive, when it did I got an undercooked piece of pork. You gotta have a nice bit of crackling but it just came with soft chewy skin - rather unappetising. When trying to point out what was wrong with the dish I was met with contempt from one of the staff - "Sorry, they all came from the same batch" I was a bit confused by the response so was a bit lost for words. The lady then suggested she could put it back in the oven for me which I agreed to. After 15 minutes it came back totally burned so I said I didn't want it. Again I was made to feel rubbish by the staff for complaining. Another lady came out to talk to me (who I assumed was the manager) - she asked me why I didn't want the food.
Me: It's burnt
Mananger: Well, I disagree
Me - IT'S BLACK!
I was then asked to explain the whole situation. I found her to be totally rude, and I was so embarrassed in front of my friends. What happened to the Customer is always right?
Needless to say I won't be going there again.
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