First impressions were good. The man who took our order was polite and helpful, suggesting the lamb passanda instead of a korma. The price charged accorded exactly with the prices on their menu.
I went and collected and the place was packed. I thought this was a good indication, but we were to be disappointed.
My lamb biryani was best described as poor. The "lamb" was tough and rice had a funny taste. It's the first time I've had a biryani with sauce and will be the last! My wife left her passanda almost in its entirety, saying that it tasted of Fish! Her pilao rice was very nice though. Papadoms and chutneys were very tasty.
• Polite and efficient service
• Ready for collection within 15 minutes
• Papadoms and chutney very tasty
• Pilao rice nice
• Passanda inedible with psychedelic food colouring!
• Lamb in biryani very, very tough and sauce very unpleasant tasting
• Quality not commensurate with price charged.
So all in all, we won't be going back. The main courses weren't anywhere close to the standard you'd expect - certainly at the prices charged - and it was so horrible that I feel compelled to write this review.
On Sunday, after not having ordered from SI for a couple of months (because I thought their standards had started dropping towards the end of last year) we phoned up, waited over an hour again, and proceded to be horrified by what we had been delivered: the food was tasteless, slimy/off, of poor standard and quality, far too hot and the portions were tiny. I don't know if this was another case of inconsistency, and I don't plan to ever find out by ordering from there again, but if you can't get consistent standards within your business you may as well just consistently serve s**t.
Mango Tree was far better than this!
My girlfriend and I were regular takeaway customers of Simply Indian until one time when my girlfriend innocently queried something on the menu. The person on the other end of the phone identified himself as the owner and started to tear into my girlfriend, accusing her of being a troublesome customer who repeatedly gave them hassle and problems. She tried to explain that we were regular, happy customers who enjoyed the food and had never complained but he was so vile, rude and shouting so much she was in tears at the strength of his unfounded tirade against her.
What sort of business owner reduces a regular, happy customer to tears? Where is the logic in insulting and abusing someone who wanted to buy from him? If this is how they treat happy customers, I dread to think about how they treat people who do complain.
We've never used Simply Indian again and recommend that you don't either. They should be avoided at all costs.
Not one to post or complain, but I have never been so insulted or condescended to by a restaurant or its owner in London. Never. And from a local establishment I meant to make a regular stop. Ruined the meal, which was a shame because the food was very good. Will try the other local Indian restaurant (Cafe Nawaz near Guy's Hospital) for our next time as it has been also recommended by friends with food comparable or slightly better than Simply Indian.
One thing to note: the restaurant is unlicensed, which means that if you want to have alcohol, you'll have to bring your own. This keeps the price down - and it's already very decently priced - expect to pay around £20 ahead - very reasonable for Borough and there's a Tesco round the corner - or even Waterloo Wines: they don't even charge you for 'corkage'.
We will definitely be returning. A wonderful, quiet and rewarding find - and on a Sunday evening to boot! What more could one ask.
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