Last weekend was the final straw. I was completely ignored for the 10-15 minutes between walking in and picking my own seat. Any time I glanced at a member of staff they veered off an went to seve someone else. The place was not busy.
The service in here has alway been lousy with one or two honorable exceptions - the food & reasonable prices (with exception of their drinks) made up for that. But I've had enough now and won't be returning.
Staff seemed in the main polite however occasionally impolite and towards the end of the night very disinterested. Dishes seemed a little on the light side - 3 10p sized new potatoes and 3 tiny slithers of chorizo - £5. Could take it if the food was amazing. Steak sandwiches and Cerviche were very bland in comparison to other similar places at similar prices. Most dishes lacked flavour and substance.
We had a party of 12 and massive billing issues. They tried to charge us £631 which felt wrong. On inspection they had given us another tables bill. When I politely pointed out that, as a start, we hadn't had £60 of mohitos there was a stroppy tutt and the bill was snatched from my hand whilst our party just looked on open mouthed. We then got another bill for £136 - too low - we were honest and didn't accept that either. £250 would have been closer. Then we actually had to make the bill up from memory as we were told the first bill had our orders on it and orders from another large party. One couple who had to get back home to relieve babysitter almost missed their waiting taxi (which oddly the staff initially seemed reluctant to order for us?? - venue is not in an easy taxi flag down area). Whole experience felt very wrong. Bland food and poor service, two very important issues that need solving. Chilenan cabernet was very decent though but that's just ordering from a supplier.
Seems to be struggling to make transition from sandwich shop/cafe to a credible eatery. A smile costs nothing back a lack of one costs dear.... and there is simply just no excuse to be rude especially if a customer has valid reason to be frustrated with you. ie trying to fob them off with a huge bill which is not even close to their real total.
The feeling I get from your review is more about the fact that you couldn't pay by card, and that you felt we were arrogant. I am sorry to hear this and apologise for any wrong feelings. As a result of your review, we have now placed signs by the entrance and on the bill to say that credit cards are not accepted in order to re-enforce the small print on the menu; but most importantly we would like to invite you to come back to el vergel, for lunch, on the house, as we strongly believe that all our customers should be satisfied customers, giving our food and service the merit it deserves.
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