London SE1 community website

Reviews of Basilico

Tower Bridge Road, London SE1

 

Some reviews on this page may refer to a previous operator of the same premises.
“Don't bother.... not only they make mistakes but they don'
0 stars as far as I am concerned.
Where do I start...? I have been living in the area for 9 years, and I used to like ordering there, the food was decent and never had any problems at the beginning. Then I honestly don't know what happened, maybe change of management or something like that but it all went downhill and I just stopped ordering,people were being rude and missing stuff on my orders...... A while later, I thought I'll give it another go, well: What was i thinking????
The order I received was wrong, so naturally I call and tell them, The lady I spoke to offered a refund or a replacement, so I chose a refund only because she brought it up. Then she calls me back saying she won't do a refund they still have time to deliver another pizza (under 45min rule). I said it's too late I already made other arrangements, so she says the manager will call me back. I was eating when he called, I said I can't talk I'm eating now.... he didn't say a word and put the phone down on me... when I called back, I told how him that's not appropriate behaviour.... Hell broke loose, he went from 0 to 60 and was full on shooting at me..... So I gave up and put the phone down.
Now about the food, very quick and simple: the Tiramisu used to be good now it's disgusting, the pizza, well I didn't get it and I didn't get my refund either....

Where an establishment has changed hands or rebranded, reviews on this page may refer to a previous operator of the same premises.

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Food & drink