The C10 is the second most complained about bus route in London for the second year running, according to statistics released by the Mayor of London.
Route C10 links Victoria with Canada Water via Elephant & Castle and Bermondsey Square.
"Passengers have been struggling on the C10 – a vital link for residential parts of the Rotherhithe peninsula for a long time – the buses are small and overcrowded, and only having one set of doors makes getting off the bus difficult at peak times," says Val Shawcross, London Assembly member for Lambeth and Southwark, who obtained
"TfL have said they’ll be putting new two-door single deck buses on this route to help but this depends on Westminster Council doing some street works – I’m pressing them to be more specific about what’s happening and when."
Although it is still near the top of the complaints league table, the number of formal complaints about the C10 has fallen from 98 in the previous year to 57 in the most recent set of figures.
The London Assembly member says she will continue to lobby TfL for further improvements on this route.